Delete your Voltlingo account

Last updated: June 13, 2026

You can request deletion of your Voltlingo account and the personal data we store for you. This page explains how.

How to request deletion

1. Sign in to Voltlingo with the Google account you want removed.
2. Email info@voltlingo.com from the same email address with the subject line “Voltlingo account deletion request”.
3. We will confirm your identity and delete your account within 30 days.

Data that will be deleted

• Firebase Authentication record (Google sign-in link)
• Firestore user profile: email, display name, photo URL
• Learning progress: XP, streak, hearts, mastery, achievements, unit completion
• Leaderboard entry tied to your account
• PRO status and subscription references stored in Voltlingo (e.g. proActive, Lemon Squeezy customer IDs)

Data that may be kept

• Billing records held by our payment partner Lemon Squeezy (invoices, tax, fraud prevention) — retained as required by law and their policies.
• Server logs (security, abuse prevention) — typically retained up to 90 days, then deleted or anonymized.

Local data on your device

To clear progress stored only on your device, open Voltlingo → Profile → sign out. You can also clear site data for voltlingo.com in your browser or app settings.

Active subscriptions

If you have an active PRO subscription, cancel it first from Profile → Subscription (or contact us). Deleting your Voltlingo account does not automatically cancel billing with Lemon Squeezy.

Contact

Questions: info@voltlingo.com